Shipping policy
Shipping Policy
Stone Rove
Website: stonerove.com
Support: contact@stonerove.com
Last updated: September 2026
1. Shipping overview
Stone Rove sells to customers in the United Kingdom and Ireland.
Products are shipped directly from China through third party suppliers and logistics providers.
2. Processing time
Orders are generally processed within:
1 to 4 business days
Processing begins after successful payment confirmation.
Processing time does not include the delivery period after dispatch.
3. Delivery time
After an order has been dispatched, estimated delivery is:
7 to 14 business days
The stated delivery period is an estimate and is not a guaranteed delivery date.
Delivery times may vary because of customs processing, carrier delays, peak periods, weather conditions, operational disruptions, incorrect address information or other circumstances outside Stone Rove's reasonable control.
4. Separate packages
Products purchased in the same order may be shipped separately.
As a result, an order containing multiple products may arrive in more than one package and may have different tracking information or delivery dates.
Receiving one package before another does not necessarily mean that the remaining products are missing.
5. Tracking
Where tracking is available, tracking information may be provided by email after the order has been dispatched.
Tracking information may take some time to become active after dispatch.
For questions regarding an order or tracking information, contact:
6. Customs, duties and import charges
Because products are shipped from China, orders entering the United Kingdom or Ireland may be subject to customs procedures, import duties, VAT or other charges depending on the applicable rules and circumstances of the shipment.
Where such charges are imposed on the customer, they are the customer's responsibility.
Stone Rove does not represent that every order will be subject to such charges or that no such charges will apply.
7. Delivery address
Customers are responsible for providing an accurate and complete delivery address at checkout.
An incorrect or incomplete address may result in delivery delays or failed delivery.
If you identify an address error after placing an order, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
8. Delayed or undelivered orders
If an order has not arrived within the stated maximum delivery period, contact:
We will review the shipment and available tracking information.
Where an order is determined to qualify for a refund under the Return and Refund Policy or applicable consumer law, the applicable refund will be processed.
9. Delivery problems
If a package arrives damaged or contains an incorrect product, contact us promptly at:
Photographs may be requested to assist with reviewing the issue.
10. Shipping policy and consumer rights
Nothing in this Shipping Policy limits or excludes statutory consumer rights applicable in the United Kingdom or Ireland.
Where mandatory consumer law provides rights or remedies that differ from this policy, those mandatory rights apply.
11. Contact
Stone Rove
Website: stonerove.com
Email: contact@stonerove.com