Privacy Policy

Stone Rove
Website: stonerove.com
Support: contact@stonerove.com

Last updated: September 2026

1. Introduction

Stone Rove respects your privacy and is committed to protecting personal information collected through stonerove.com.

This Privacy Policy explains what information we collect, why we collect it, how it may be used, the circumstances in which it may be shared, and the rights available to customers in the United Kingdom and Ireland.

Stone Rove operates the online store through a United States limited liability company. Products are fulfilled and shipped from China through third party suppliers and logistics providers.

2. Personal information we collect

Depending on how you interact with our store, we may collect:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order information
• Products purchased
• Payment and transaction information
• Customer service communications
• Information submitted when requesting a refund
• Photographs provided in connection with an order or refund request
• Device information
• IP address
• Browser type
• Operating system
• Website interaction information
• Marketing preferences
• Information collected through cookies and similar technologies

Payment card information may be processed directly by payment service providers. Stone Rove does not need to receive or store complete payment card numbers when payment processing is handled by the applicable payment provider.

3. How we use personal information

We may use personal information to:

• Process and fulfil orders
• Arrange delivery
• Provide customer support
• Respond to refund and cancellation requests
• Investigate damaged or incorrect orders
• Communicate with customers about orders
• Prevent fraud and abuse
• Maintain website security
• Operate and improve stonerove.com
• Analyse website performance
• Measure advertising performance
• Understand how visitors interact with the website
• Send marketing communications where permitted and where the required consent has been obtained
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

4. Lawful bases for processing

Depending on the circumstances, Stone Rove may process personal information on the following legal bases:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent
• Establishment, exercise or defence of legal claims

Where consent is used as the legal basis, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Order fulfilment and third parties

Because Stone Rove uses third party suppliers and logistics providers, information necessary to fulfil an order may be shared with those service providers.

This may include your name, delivery address, contact details, order information and other information necessary to fulfil and deliver the order.

Products may be shipped directly from China to the delivery address provided during checkout.

We may also share information with:

• Payment processors
• Shopify and technology service providers
• Shipping and logistics providers
• Customer support providers
• Analytics providers
• Advertising platforms
• Professional advisers
• Government authorities where legally required

Third parties are expected to process personal information only as necessary for their applicable services or legal obligations.

6. International transfers

Because Stone Rove operates internationally and uses service providers located in different countries, personal information may be transferred outside the United Kingdom, Ireland or the European Economic Area.

Where applicable data protection law requires safeguards for international transfers, appropriate safeguards will be used.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, fraud prevention, legal compliance and the establishment, exercise or defence of legal claims.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your privacy rights

Depending on applicable law, individuals in the United Kingdom and Ireland may have rights including:

• The right to access personal information
• The right to request correction of inaccurate information
• The right to request erasure in applicable circumstances
• The right to restrict processing in applicable circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing relies on consent
• The right to object to direct marketing
• The right to lodge a complaint with the relevant data protection supervisory authority

To exercise a privacy right, contact:

contact@stonerove.com

We may need to verify your identity before completing certain requests.

9. UK GDPR

For customers in the United Kingdom, Stone Rove processes personal information in accordance with applicable UK data protection requirements, including the UK GDPR and the Data Protection Act 2018, as applicable.

10. Ireland and EU GDPR

For customers in Ireland, Stone Rove processes personal information in accordance with applicable EU data protection requirements, including the General Data Protection Regulation.

Irish customers may lodge a complaint with the Data Protection Commission where they believe their data protection rights have been infringed.

11. Cookies and similar technologies

Stone Rove uses cookies, pixels, tags and similar technologies to operate the website, understand website usage, measure advertising performance and support marketing activities.

Non-essential cookies and similar tracking technologies may require consent under applicable law.

Shopify

Shopify provides the e-commerce infrastructure used by Stone Rove. Shopify may use cookies and similar technologies that are necessary to operate the store, maintain sessions, process checkout transactions, prevent fraud and provide website functionality.

Meta Pixel

The Meta Pixel may be used to understand interactions with Stone Rove advertisements, measure advertising performance, create relevant audiences and support advertising campaigns.

Customers may control certain Meta advertising and tracking preferences through Meta's privacy and advertising settings and through the cookie controls provided on the website.

Google Analytics 4

Google Analytics 4 may be used to analyse website traffic, visitor behaviour, interactions, device information and website performance.

Where consent is required, Google Analytics cookies and related technologies are activated only after the applicable consent has been provided.

Customers may withdraw or change their cookie choices through the website's cookie controls and may also use browser controls to delete or block cookies.

TikTok Pixel

The TikTok Pixel may be used to measure advertising performance, understand interactions with Stone Rove advertisements and support relevant advertising.

Customers may control non-essential tracking through the website's cookie controls and through available browser or device settings.

Klaviyo

Klaviyo may be used to manage customer communications, email marketing, customer segmentation and marketing performance measurement.

Marketing communications will be sent in accordance with applicable direct marketing requirements. Customers may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the relevant communication.

12. Cookie controls

You can control cookies through the cookie consent mechanism provided on the website.

You can also use your browser settings to delete or block cookies. Blocking certain cookies may affect website functionality.

Under applicable UK rules, non-essential cookies and similar technologies should not be placed or accessed without the required consent. Consent must be a clear affirmative choice and may be withdrawn.

13. Marketing communications

Where required, Stone Rove will obtain consent before sending electronic marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe link contained in the communication or by contacting:

contact@stonerove.com

14. Children's information

Stone Rove does not knowingly collect personal information from children where such collection is prohibited by applicable law.

15. Changes to this Privacy Policy

Stone Rove may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable legal requirements.

The updated version will be published on stonerove.com.

16. Contact

For privacy questions or requests:

Stone Rove
Website: stonerove.com
Email: contact@stonerove.com