Refund policy
Return and Refund Policy
Stone Rove
Website: stonerove.com
Support: contact@stonerove.com
Card statement name: Stonerove
Last updated: September 2026
1. Overview
Stone Rove sells products to customers in the United Kingdom and Ireland. Products are shipped directly from China through third party fulfilment partners.
This Return and Refund Policy explains the circumstances in which refunds may be requested and how approved refunds are processed.
Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of the United Kingdom or Ireland.
2. Statutory cancellation rights
United Kingdom
For eligible online purchases made by consumers in the United Kingdom, you generally have a statutory right to cancel your order within 14 days of receiving the goods without having to provide a reason, subject to the exceptions provided by applicable law.
Where a statutory cancellation right applies, this right is separate from the additional 30 day refund period described below.
Ireland
For eligible distance purchases made by consumers in Ireland, you generally have a statutory right to withdraw from the contract within 14 days of receiving the goods without having to provide a reason, subject to the exceptions provided by applicable law.
The statutory withdrawal period does not replace or reduce any additional refund rights expressly provided by Stone Rove.
3. Stone Rove 30 day refund period
In addition to applicable statutory cancellation rights, Stone Rove accepts refund requests submitted within 30 days from the date of delivery.
A refund request may be considered where:
- The product arrives damaged.
- The wrong product is received.
- The order has not been delivered after the applicable maximum delivery period.
- You are dissatisfied with the product and submit the request within the applicable 30 day period, together with photographs of the product when requested.
For requests based on damage, incorrect items or dissatisfaction, photographs may be required so that the issue can be reviewed.
4. No physical return required
Stone Rove does not require customers to physically return products in order to receive an approved refund under this policy.
If a refund is approved, Stone Rove will confirm that no physical return is required.
The customer may then keep or dispose of the product at their discretion.
No return shipment needs to be arranged unless Stone Rove expressly provides different written instructions for a particular case.
5. How to request a refund
To request a refund, contact:
Your request should include:
- Full name
- Order number
- Email address used for the order
- Reason for the refund request
- Photographs of the product where applicable
Refund requests must be submitted within the applicable statutory period or within the Stone Rove 30 day refund period, as applicable.
6. Refund approval
Once the request has been reviewed, Stone Rove will notify you whether the refund has been approved.
If additional information or photographs are required, Stone Rove may request them before making a final decision.
Approval of a refund does not affect any statutory rights that cannot lawfully be excluded or restricted.
7. Refund method and timing
Approved refunds are issued to the original payment method used for the purchase.
Once a refund has been processed by Stone Rove, it may take approximately 5 to 10 business days for the funds to appear in your account or on your payment card statement, depending on the payment provider or financial institution.
The transaction may appear under the billing descriptor Stonerove.
8. Items not eligible for the Stone Rove discretionary refund period
There are no additional categories of products excluded from the Stone Rove 30 day refund period.
However, statutory cancellation rights may have specific legal exceptions depending on the nature of the product and the circumstances of the purchase.
9. Delivery issues
If your order has not arrived within the stated maximum delivery period, contact Stone Rove at:
We will review the order and determine the appropriate resolution.
10. Contact
For all refund and cancellation requests:
Stone Rove
Website: stonerove.com
Email: contact@stonerove.com
Card statement name: Stonerove